Disruptive behaviours in the healthcare environment increase risk by interfering with the provision of safe patient care. This popular program explores this issue and teaches strategies to deal with a range of disruptive and difficult behaviours. In what can often be a stressful and fast-paced environment, where communication problems, anxiety, and stress can manifest as difficult behaviours that, if not managed skillfully, can escalate to conflict and even aggression. In many workplaces, there is conflict between coworkers, with manipulative or domineering behaviours leading to communication breakdown. Learn skills to identify the triggers and defuse these behaviours before they escalate. This two-day seminar includes topics such as human behaviour, communication, aggression management, and defusing difficult situations when they arise with patients, visitors, and staff. This is an essential learning experience for everyone that works in health care.
Need for Program
A positive approach to defusing difficult or disruptive behaviours is essential in healthcare settings. Disruptive behaviour increases the risk of interfering with the provision of safe patient care. Communication problems, anxiety, and stress can manifest as difficult behaviours that, if not managed skillfully, can escalate to conflict and even aggression. Knowing the early interventions that may defuse disruptive situations early and prevent escalation is critical in healthcare today.
Purpose of Program
This seminar is designed to teach skills to deescalate and better manage disruptive behaviours of team members, patients, and visitors.
Your Learning Outcomes
- Determine whether conflict in your setting is triggered by a system issue or the behaviour of others.
- Describe the action you would take in the next week if a system issue is the cause of disruptive behaviour in your workplace.
- Describe the action you would take in the next week if the cause of the conflict and disruption is the result of particular undesirable behaviours.
- Implement solution-focused communication
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