Testimonials
What our members say ...
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We love receiving feedback and welcome you to share your experience. |
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I cannot recommend NPAQ highly enough. Kathleen goes above and beyond in finding the answers to problems and offering support when you need it the most. She is attentive and empathic. Above all Kathleen will give wise and appropriate advice when you need it at your most vulnerable times. ~ AD, member
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Thanks again JM, member |
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"Assistance with a problem professionally and promptly handled. Very much appreciated thank you" - Katrina |
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"They fought for me to get the result I desired. Well done! Better than other unions by far!" - Sobera |
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"NPAQ is a fantastic union that is not only cheaper but also a better alternative to the QNU. It's great to see NPAQ supporting their union members, especially the Margaret Gilbert case. Margaret is such a dedicated professional and an experienced nurse, for her to have to defend herself against QLD Health and the QNU is extraordinary. It is a privilege to be part of such a fantastic union that really supports their union members and I would find it a privilege myself to assist where needed. |
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"I very recently had a work issue which could have led to a disciplinary. NPAQ nursed me through the whole situation (excuse the pun) and within 2 weeks of first contact pertaining to this issue to an end result, they got me an outcome which was favourable in that no disciplinary action would be taken. Massive thank you to Dianne B. for her help and support and also to the rest of the NPAQ staff." - Mariah |
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Not only did we once again ensure they understand the PH EBA but NPAQ solicitors took the time to search back through 6 years of unpaid PH entitlement and request back pay which was a huge surprise because that wasn’t what I set out to achieve. My only wish is that NPAQ could do the same now for every nurse. Thank you again - Roz Watling |
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"Very professional, prompt, accurate and relevant info given, highly recommended." - Sabine
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"NPAQ - OMG where would we be without you!! So happy that at long last nurses have a voice looking after them. Keep up the good fight. I congratulate myself every day that I joined the NPAQ " – Lois |
Again thank you very much for your hard work and support and our heart will be always with NPAQ. Warm regards Tracy |
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"NPAQ has been 100% supportive from the first contact. They work hard to achieve resolution for their members. They are professional thoughtful and knowledgeable. The NPAQ has a wealth of experience within their team. I've recommended many members who I know have joined. ~ NPAQ Member |
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ALWAYS helpful and supportive. ~ Mandy |
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NPAQ helped me out in a recent workplace matter. I had been on WorkCover for 10 months and finally got the all clear to go back. My NUM however, wanted me on a back to work program for clinical. Apparently the back to work program I had been on was not satisfactory. I rang NPAQ and told them the problem and forwarded a copy of my WorkCover certificate to them and my NUM. Two hours later I had an email from my NUM asking me to come in and work out what shifts I had for the next fortnight as a full time staff member. No need to involve the union more than it was already. Apparently just the name of the NPAQ on an email is enough to give management a little push in the right direction. Thankyou NPAQ. Win!!!!! ~ Rosemary |
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I had a few queries on rostering. I spoke to Dianne Bradley who got back to me on the same day and was very professional. Very satisfied with how it was dealt with and would highly recommend her for any problems in the future. Thanks Dianne ~ Julie |
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Was regularly contacted to find out how I was going. Reassured and supported throughout the process. Thank you. ~ Bridget |
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Absolutely amazing in all my enquires. Helpful and supportive! Can't recommend NPAQ enough. Thank you. ~ Emma |
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My representative Kathleen was patient and well informed to provide good advice ~ OC |
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I like to know what my workplace rights are and NPAQ provides me with all the available information over the phone and followup with an email detailing everything mentioned. It's really helpful to know I have someone in my corner who knows a lot more than I do and can give me accurate information. ~ Caitlin
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Wonderful, supportive and considerate staff who helped me when I required it. Aenghas continued to follow up with me via email until I received confirmation that everything was okay. It was nice to know I was being thought of and looked after. I really appreciate how open and genuine NPAQ staff members are! Cannot thank you all enough :) ~ Sarah |
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Great service and constant follow up! CW |
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Marcia was wonderful in assisting me through some workplace red tape upon my return to work after maternity leave. ~ Amanda |
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I contacted NPAQ as I needed some feedback regarding the negotiation of a new work contract. NPAQ was extremely helpful and provided professional, friendly advice in a reasonable response time. If I was with another organisation which shall remain nameless I would still be waiting for a response. Thank you NPAQ for your support!! It is nice to know that our monthly contribution is really going where it is needed. To support nurses!! 👌👌 ~ Ruth P |
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Very thankful for the support I received from NPAQ this year. They provided me with very useful and thorough information that assisted me greatly.
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Absolutely AWESOME support!! Marcia & Kathleen.!!! Just can’t say enough good things about them. From “legal” support & advice to huge emotional support ....
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Her response to my query was very quick. I hadn’t been able to find any information on the subject. The information prompted me to contact payroll and the issue was investigated and sorted without any drama. Marcia followed up twice during the process, always willing to advocate if needed. I appreciated advice, interest & follow up. ~ Kim |
~ Kelly
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Marcia was lovely to work with through my complaint at my workplace. Had my back and gave me confidence when needed. ~ Nadia B |
Really happy with the professional services from NPAQ. Really responsive, extremely helpful, nothing too much trouble and great background support. ~ Natalie H |
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~ Kaye |
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It’s as easy as a phone call to get Urgent Professional Unbiased Lifesaving Help when you’re feeling Tortured. Thanks again NPAQ very much in your debt! xxx |
Very helpful and knowledgeable. I felt supported and confident with NPAQ in my corner ~ Kate C |
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I would also like to mention a big thank you to Aenghas and Marcia, I am so grateful for their time, effort and support they put into assisting and reassuring me.
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I recently had some issues at work, so I got in touch with NPAQ. I was promptly contacted by Kathleen. She drafted my initial written response to the incident and acted as my support person during a meeting. I got great advice about how to deal with the problem, I never knew the membership could come in so handy! Anon
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Kathleen Campbell was the best. Her professional knowledge, demeanour, support and understanding in a tough situation is fully accredited to her. As a professional person removed from the situation herself, she provided sanity in an otherwise overwhelming environment for me. ~ G.M |
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Brilliant compassionate care and support (Kathleen is exceptional and a credit to NPAQ) . Anon |
Very prompt and relevant advice - thanks! ~ Thea O |
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The support officer was understanding of my situation and was able to offer personal and professional support of the highest level. |
Kathleen represented me with my problem and was amazing. She kept in contact regularly and her advice was exceptional. I have dealt with the QNU before and this Association wipes the floor with them. At all times I felt you were on my side. With the QNU it was totally the opposite. Keep up the great work. ~ Vicki
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~ Geoff K |
I now have a flexible work arrangement! This would not have happened without the support of Marcia who attended and advocated with me at every meeting 👍 Kirsten
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The support I received was exceptional and professional. I can not thank the support member enough for all her help in getting my alleged issue resolved. Belinda |
How wonderful is Kathleen Campbell! "Simply the best, better than all the rest" She has had to advise me on two separate occasions and she is exceptional to say the least. She is honest, fair and knows her "stuff". And she tells it as it is in presentation that one can understand. The facts, the faults and probable outcome. Also to sit up straight and don't fidget (a lot to keep in mind when you are up against a panel!) Oh! do not chew gum! The brochures you sent me are all over the desk and hopefully being filled out by my colleagues. I love her to bits. Thank you form a very grateful member. Sandy K. CN |
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She was so supportive and provided me with all the information I needed to resolve the issue. While it was very stressful I felt like she was so knowledgeable that it was a relief to have her with me at my meeting. Kind regards, Georgia
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I’m an operational officer and I was with the other union AWU and I had an issue I wanted to discuss I rang a number of times with no response so I resigned and joined NPAQ within an hour of me ringing I had a phone call back and then within 24hours I had a letter drafted up by NPAQ and sent to my managers my issues were resolved. I’m very happy and feel supported with NPAQ |
Kathleen was fantastic, provided excellent support. Great to see that members who work in management receive all the assistance required. I never got this with the QNMU even though I had been a long term member and paid huge membership fees! - Cynthia
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Well done and many thanks. - M |
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Thank you for following up on the outcome of my Flexible Work Arrangement request. I am happy we were able to reach a final agreement. I would like to thank you for your understanding and support with this matter. I hope that in the future I am able to provide support to employees with the same professionalism and knowledge that you have given me. NPAQ Member |
Thank you so much for your support during this stressful time. Thank you for a good outcome. Thank you for helping me keep my job - Elaine |
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NPAQ Member |
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Many thanks. Regards, Bridget L. |
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I am really impressed with the service and the team are really easy to talk to, right from the first person to answer the phone thru to the person I dealt with (Marcia). I felt very relaxed and not scared or intimidated at all. This is my first year with NPAQ - very happy chappy hear! Susan - NPAQ Member |
Kathleen had a lot of patience with me as it was complicated explanation that I provided her with. Just when I was about to give up, she encouraged me to push. KA - NPAQ Member |
NPAQ Member |
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A VERY big thank you to all that helped me. Meredith |
Explained my options, supported me, talked to me, never made me feel unsupported. My calls were always returned if not answered directly, I was never made to feel that my issue was unimportant. Elaine |
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WOW! Thank you so much. I never felt this supported or has such thorough and speedy service and support with QNMU. Matt G, RN FIFO
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Adam, RN |
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NPAQ Provided me with a sensational representative. She was honest, thorough and cut straight to the heart of the issue. With quick response to my phone calls and emails, she became my greatest support - above and beyond my expectations. My work colleagues were surprised when I told them about the support, assistance to write an appropriate response and the ongoing contact. This meant a great deal to me as the situation emotionally knocked me. Diane |
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Quick reply and prompt support - Alia |
More reasonable fee and Australia wide coverage. Laura, NPAQ Member |
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