Ward Clerks, Receptionists and Admin Assistants – Front of Desk and on the Front Line Seminar

Why Attend

If you work as a ward clerk, receptionist or administrative assistant in hospitals, general practice or community health settings – you are likely to be on the frontline of care. Come to this event and learn about:

  • Sharpening interpersonal communication with everyone
  • When workers are masters of all things, but are recognised for little
  • Chatty staff or just plain gossip
  • All alone together? Working semi-independently
  • Why “being authentic” makes a real difference to the way you communicate
  • Best ways to deal with passive aggression
  • Understanding open disclosure
  • When and how to apologise

Need for Program

Frontline administrative staff have a central role in ensuring a clinic, ward or even a practice is functioning well. The challenges of this role are ever-present, due to a complex range of reasons, including the fast turn around of patients, the rapid turnover of staff, the constant changes to policies and procedures and the vigilance required to keep abreast of all that is happening. All of these changes result in a need for high-level communication and interpersonal skills.

Purpose of Program

This seminar provides frontline administrative staff who work in healthcare with essential interpersonal skills to enhance and confidently perform their roles.

Your Learning Outcomes

  • Communicate with ease during complex situations with patients, team members and others
  • Develop clear personal and professional boundaries so that role confusion will be prevented
  • Apply the principles of open disclosure and apologise appropriately
  • Use a range of techniques to manage and prevent work-related conflict



More Info...

February 24, 2020 at 8am - February 25, 2020
Hotel Ibis Brisbane
27 35 Turbot St
Brisbane, QLD 4000
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